Refund Policy

1. INTRODUCTION

At AuthenticAI, we want you to be fully satisfied with your purchase. This Refund Policy explains how refunds, cancellations, and billing issues are handled when using our Service.

2. 30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied within the first 30 days of your initial purchase, you may request a full refund.

2.1. Eligibility Requirements

• Your first purchase of a paid subscription
• Refund request submitted within 30 days of the initial payment
• No violation of our Terms of Service or Acceptable Use Policy

3. REFUND ELIGIBILITY

3.1. Eligible for Refund

You may qualify for a refund under the following circumstances:

• First-time purchase: Within 30 days of subscription start
• Technical issues: Extended service outages caused by us
• Billing errors: Incorrect charges due to system malfunction
• Service mismatch: Service materially differs from its description

3.2. Not Eligible for Refund

Refunds are not provided in the following cases:

• Renewal payments beyond the initial 30-day period
• Partial month usage after the guarantee period
• Services already rendered or consumed
• Violations of our Terms of Service or policies
• Change of mind after 30 days
• Failure to cancel before a renewal date

4. HOW TO REQUEST A REFUND

To request a refund, please follow these steps:

1. Contact our support team at support@getauthenticai.co
2. Include your account email and subscription details
3. Provide a brief explanation for the refund request
4. Our team will review your request within 2–3 business days

5. REFUND PROCESSING

Once approved, the following will occur:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Your account is downgraded to the Free plan
• Access to paid features ends immediately

Processing times may vary depending on your bank or payment provider.

6. SUBSCRIPTION CANCELLATION

You may cancel your subscription at any time through your account settings.

• Access remains active until the end of the current billing period
• No future charges after cancellation
• No refund for unused time (unless within the 30-day guarantee)
• Subscriptions may be reactivated at any time

7. FAILED PAYMENTS

If a payment attempt fails:

• Multiple retry attempts will be made
• Email notifications will be sent
• Account access may be limited
• After 7 days, the subscription may be cancelled

8. CHARGEBACKS

Initiating a chargeback instead of contacting us first may result in the following:

• Immediate account suspension
• Chargeback dispute submission by AuthenticAI
• Additional fees to resolve the dispute

We strongly encourage contacting support before initiating a chargeback.

9. ANNUAL SUBSCRIPTIONS

For annual plans:

10. PROMOTIONAL OFFERS

Subscriptions purchased using discounts or promotions:

• Follow the same refund policy
• Are refunded at the discounted price paid
• May include additional terms disclosed at purchase

11. FREE TRIALS

If a free trial is offered:

• You may cancel at any time during the trial without charge
• Billing begins automatically after the trial ends
• The 30-day guarantee starts from the first paid charge

12. EXCEPTIONS

Refunds may be refused if:

• Service abuse or policy violations are detected
• Multiple refunds have been previously granted
• Fraudulent activity is identified
• The Service was extensively used before the request

13. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes take effect upon posting. Continued use of the Service indicates acceptance of the updated policy.

14. CONTACT US

For refund requests or questions:

Email: support@getauthenticai.co